Frequently Asked Questions
How long does my order take?
The estimated ready-date for each product is stated in the product page. Should you require a product urgently, you can opt for Rush Order, if applicable.
Different products have different lead times. Please allow additional lead time during festive periods.
Different products have different lead times. Please allow additional lead time during festive periods.
Do you accept rush orders?
Yes we do! Rush order is available for most of our products. Simply add-on while ordering.
Do note that rush orders do not affect the shipping duration and are non-inclusive of weekends/PH.
Do note that rush orders do not affect the shipping duration and are non-inclusive of weekends/PH.
Where do I upload my photos or files?
Simply click "Add Files" at the individual product page, if applicable. Or you can Whatsapp us at +65 8837 1010.
What format do I send my photos or videos or designs in?
We prefer files in JPEG, MP4, PNG, PDF, PSD and AI for your orders to be in the best quality.
What do I need to do during self-collection?
Please double-check your order is accurate and in good condition once you've self-collected from our collection points.
If there's any issues with the item(s), please inform us immediately via whatsapp to +65 88371010.
We'll not entertain any refunds or exchanges once your item has left our collection point. So please remember to double-check!
If there's any issues with the item(s), please inform us immediately via whatsapp to +65 88371010.
We'll not entertain any refunds or exchanges once your item has left our collection point. So please remember to double-check!
I need help in designing, can you help?
Sure, we offer design services at a reasonable cost. Simply whatsapp us (+65 88371010) whatever is on your mind and we'll handle the rest.
What forms of payment do you accept?
We accept online payments via Credit/Debit cards, PayPal or for local (SG) customers, Paynow or PayLah too.
Do you accept partial payments or deposits?
Unfortunately no, we only accept full payment before we start processing your order.
Can I pay cash on delivery?
Unfortunately no. Kindly make full payment online via the available payment methods before we start processing your order.
How much does it cost in my currency?
All our products are priced in Singapore Dollars. (SGD)
For overseas customers, you can change the currency from the dropdown menu in the top left corner of the website.
For overseas customers, you can change the currency from the dropdown menu in the top left corner of the website.
Online payment refunds.
Please note that in the case of refund, a 5% bank fee will be deducted from the remaining amount that is refunded back to you.
What are the mailing options available?
We provide trackable mail for all orders and for local (SG) customers, we provide self-collection and doorstep delivery too.
Tracked mailing duration varies according to different countries.
Longer shipping durations are expected during festive seasons.
Tracked mailing duration varies according to different countries.
Longer shipping durations are expected during festive seasons.
Do you offer express shipping?
Unfortunately, by default we do not provide express shipping as it is very costly. For customers who are interested, we can enquire on the details for you.
Do note that express shippings do not affect the production lead time.
Do note that express shippings do not affect the production lead time.
Is my order trackable?
Yes! All shipping orders will be updated with a tracking number once your order has been shipped out of our store.
Is it possible to not use my order for your advertisement purposes?
Sure, we respect every customers' privacy!
If you do not want pictures of your order to be published onto our social media platforms or website, kindly inform us when you're ordering. If not we'll assume that you're okay with your photos being used in our advertisement purposes.
If you do not want pictures of your order to be published onto our social media platforms or website, kindly inform us when you're ordering. If not we'll assume that you're okay with your photos being used in our advertisement purposes.
There's an error or issue in my order!
We're sorry to hear that!
Kindly whatsapp us (+65 88371010) with your order ID and we'll verify the issue.
If it is a manufacturing error, we'll provide you with a 1-to-1 replacement.
If it's your mistake for failing to provide accurate details or photos, we'll charge a fee for replacement!
Please double-check your order carefully before placing an order online.
Kindly whatsapp us (+65 88371010) with your order ID and we'll verify the issue.
If it is a manufacturing error, we'll provide you with a 1-to-1 replacement.
If it's your mistake for failing to provide accurate details or photos, we'll charge a fee for replacement!
Please double-check your order carefully before placing an order online.